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FAQ: Home

Frequently Asked Questions

 

Library Account Borrowing & Returning
 
Research
 
Computers & Equipment
 
Library Facilities
   
Connecting from Home  
 
SEE OUR COVID PAGES FOR FURTHER INFORMATION RELATED TO COVID-19
 

 

 

Library Account

How do I Iog into Novanet?
Go to Novanet through the main page of the Library's website. Click "sign in" in the upper right corner. In the barcode field, use your seven-digit student, staff or faculty number (with the zero at the beginning). In the password field, use your four-digit library PIN:

Novanet login screen

What is my Novanet barcode / password?
Use your student or faculty number (with the zero at the beginning) in the barcode field. Your password is a four-digit library PIN. Try the last four digits of your phone number. If that does not work, Access Services will re-set your PIN. E-mail circ@mta.ca or phone 364-2568.

I don't have a library card. Where do I get one?
Your student, staff or faculty ID card is your library card. Get your card at the Bookstore. If you are a distance student, contact us and we can register your account virtually.

Can community members get a library card?
Yes! Contact us at circ@mta.ca or 364-2568 and we can set you up with a Novanet library card. It allows you to borrow books or other materials from any Novanet library. In town temporarily? We have a temporary borrower's card that allows you to borrow just Mount A items.

How can alumni get a library card?
Contact us at circ@mta.ca or 364-2568.

 

Borrowing & Returning

How do I search for books and other materials?
Use Novanet to search for books, e-books and more.
Novanet search results may contain books, e-books, articles, films, music, theses and more. You can filter results to see only certain types of resources. Novanet searches the content of libraries at 12 universities and colleges, including Mount Allison. You can borrow print or physical material from any of these libraries. Electronic content (journals, e-books, streaming video) are licenced library by library. NOTE: Some Mount Allison e-books may not show up in Novanet. You can search e-books directly through our E-book Collections. Many journals are also not searchable in Novanet. You can use databases to search journals. See How do I search for journal articles?

For more information and an overview of Novanet search functionality, see Which Search Tool Should I Use? and Novanet Search Tips. Please ask a librarian for assistance if you have any questions.

How do I request a book?
You can place a hold through Novanet to request books from Mount Allison or any other Novanet library. Alternatively, you can use our "Library to Go" web form to request books or other materials from the Mount Allison libraries. For items not available through Novanet, you can place an interlibrary loan request.

To place a hold / request a book, search for your book or other item using the Novanet search boxes. Click the hyperlinked title of the item you want. This will open a window with more details about the item. Scroll down to the "Get It -- Place a Hold" link. Staff will get your book and notify you when it is ready for pick-up.  During COVID Red periods, we use a Books by Mail service.

"Get it -- Place a Hold" image from Novanet
 

Can community members borrow books?
Yes! Contact us at circ@mta.ca or 364-2568 to get a library card. During COVID restrictions, community members can request books through our curbside pickup service, Library to Go. You can also request items from Mount A or other Novanet libraries through the Novanet catalogue. See How do I place a request for books in other Novanet Libraries?

How can I find and pick up books if the stacks are closed due to COVID restrictions?
You can search for books through the Novanet catalogue and library staff will fetch them for you. During COVID Red periods, we use a Books by Mail service. Request books by placing a hold in Novanet or using the Library to Go web form. (See What is Novanet Express) To browse the stacks electronically, search a title or topic in Novanet. Click on a book title and scroll to the bottom of your screen. For help searching for books, contact a librarian by e-mail or LiveChat, or contact our Research Help Desk at infodesk@mta.ca.

screen capture of browse shelf feature in Novanet catalogue

 

How many books can I borrow?
As many as you need. While the limit used to be 50, there is no longer a limit to the number of books a person can borrow.

What are the loan periods?
Most items circulate for three weeks. Faculty borrowing periods are one term. Novanet increased student borrowing times to term loans for Fall 2020 because of COVID-19. Course reserves have shorter lending periods, depending on the item. All items are quarantined for three days upon return to the library.

How do I renew books and other items?       
Log into your Novanet account and in the drop-down menu under your name click "my loans." You can renew all items in your account at once or select individual items to renew. Problems? Contact circ@mta.ca.
images from Novanet "renew books" screens

Where do I return library items?
The R.P. Bell Library has an exterior book-return slot to the left of the main doors. It is accessible 24/7. Book return bins are also inside the Library just inside the main doors. You can return interlilbrary loan, Novanet, or Mount Allison books (including music books) to either of these locations. Not in Sackville? You can also return library books to any Novanet library.* (*During COVID-19 times, please contact them first to make sure they are open and accepting returns).

Can I return Mount A items to other libraries?
You can return library books to any Novanet library. Novanet consists of all academic libraries in Nova Scotia plus Mount Allison. (*During COVID-19 times, please contact the external Novanet library before returning books to them to make sure they are open and accepting returns).

What does "on reserve" mean?
Professors often place books, articles or other materials "on course reserve" so students can borrow the item for a shortened borrowing period, usually three hours, one day, or a few days. This ensures as many students as possible can get access to the necessary material. Look up course reserves here: Novanet Course Reserves. Contact Access Services at circ@mta.ca or 364-2568 for help or questions about borrowing a reserve when COVID restrictions are in place.

What happens if I lose a library book?
We may ask you to buy a replacement copy or the library may seek out a replacement and bill you for the costs. In some cases, we may not need a replacement. Lost books belonging to other libraries are handled by those libraries. If you have lost a book, please contact the Head of Access Services, who will talk to your subject librarian about how to proceed.

How can I get books or other materials not available in the Mount A libraries?
You can place a "hold" through Novanet if you see the book (or other item) at another Novanet Library. (See How do I request books from other Novanet libraries? below.) We'll notify you when the book arrives. It usually takes three to five days. If you do not see the item in the Novanet catalogue, you can place an Interlibrary Loan request. You can also recommend books for purchase: Contact your subject librarian!

What is Library to Go?
Library to Go is a service through which you can request books or other library items for "curbside" pick-up at either the Main or Music Library. You can request books through Novanet ("Novanet Express") or by using a web form. Library staff will notify you when the book is ready for pick-up. No appointment is required to pick up Library-to-Go items.  During COVID "red" periods, the Library may mail books to you instead of having you pick them up.

What is Novanet Express?
Novanet Express is an inter-branch lending service within the Novanet consortium, which consists of Mount Allison and all academic libraries in Nova Scotia. If you see a book or other physical item in the Novanet catalogue that you would like to borrow, you can log into Novanet and place a hold on it. It will be mailed to Mount Allison for you. Delivery time usually takes three to five days. You can monitor your Novanet Express requests in your Novanet Account (See How do I log into Novanet? at top of page). See below for instructions on how to place a Novanet Express hold request.

How do I request books from other Novanet libraries?
To place a Novanet Express hold request, sign into Novanet, (See How Do I Log into Novanet). Search for your book or other item using the Novanet search boxes. Click the hyperlinked title of the item you want. This will open a window with more details about the item. Scroll down to the "Get It -- Place a Hold" link:
image from Novanet showing "Get It -- Place a Hold" link.

Click "Place a Hold" and then "Send Request." Your request will go to another Novanet library that has the book. They will mail it to Mount Allison, and we will notify you when it arrives (usually three to five business days). You can also place holds on Mount Allison items, and staff will get the items and notify you when they are ready for pick-up.  During COVID Red periods, we use a Books by Mail service.

Watch a short video on how to place a request:

Video on how to place a Novanet Express request

More detailed information: https://libraryguides.mta.ca/ILL/NovanetExpress

How do I place an interlibrary loan request?

Log into the Interlibrary Loan form using your student or staff/faculty number and your four-digit Library PIN. Fill in required fields including title and author. Click "submit." You will receive e-mail notification that your request is being processed.
screen shot of how to fill in the interlibrary loan form

See the interlibrary loan page for more information or watch a short video tutorial:

How to place an ILL video

 

Research

How do I search for books or e-books?
Use Novanet to search for books, e-books and more. Novanet search results may contain books, e-books, articles, films, music, theses and more. You can filter results to see only certain types of content. Novanet searches the content of libraries at 12 universities and colleges, including Mount Allison. You can borrow print material from any of these libraries. Electronic content (journals, e-books, streaming video) is licenced library by library. NOTE: Some Mount Allison e-books may not show up in Novanet. You can search e-books directly through our E-book Collections.

For more information and an overview of Novanet search functionality, see Which Search Tool Should I Use? and Novanet Search Tips. Please ask a librarian for assistance if you have any questions.

How do I search for journal articles? 
Search for journal articles through the library's databases or Novanet. (Note: Novanet carries articles from some, but not all databases.) To search the databases, go to the A-Z List of Databases. Sort by subject to see a list of databases recommended by subject:
A-Z List of Databases sort by subject

You can search the databases by keyword and apply a variety of limiters. E.g., many databases let you limit your search to content from peer-reviewed journals. You can save and e-mail articles to yourself through the databases. See the How Do I....? Guide for more detail. For additional help searching databases, contact your subject librarian, visit us on Live Chat, or e-mail infodesk@mta.ca.

How do I search for films?
The Library carries streaming and physical copies of some films, plays, and TV series. For streaming video, go to the A-Z List of Databases and sort by Database Type:
A-Z List of Databases sorted by streaming audio

 

 

 

 

 

 

 

 

 

 

 

 

 

Choose the database you want and search films within its search interface. If you are off campus, you will need to log in with your Mount A ID (the same ID you use for Connect).

You can also search Novanet for some streaming video and for all DVD or VHS materials. Under "material type" (drop-down options to right of Novanet search boxes) select Audio Visual.

Contact a librarian if you are not finding what you need.

How do I search for music?     
The Music Library carries scores, chamber music parts, and scores as well as music books and journals. It also provides access to streaming music sources. Visit the Music Library website and the Music Subject Guide for more information, or contact the Music Library at musiclibrary@mta.ca.

What is a database?
A database is a large electronic library containing materials such as e-books, academic journals, magazines, newspapers, streaming video, and more. Mount Allison subscribes to about 200 databases containing millions of journals. We also have video and audio databases. Many databases are subject specific (e.g., BioOne for biosciences). See the A-Z List of Databases, which you can sort by subject. Also see Subject Guides for recommended databases for each discipline.

 

What is a call number?
A call number is an address of sorts that tells where an item is located within the library:
image of call number from library catalogue

Each item has a unique call number corresponding to a location within the library. Call numbers are usually found on the spines of books or other items. Mount Allison uses the Library of Congress classification system in which call numbers begin with letters followed by numbers (e.g., PS 3566 .O94 2018). The letters signify a subject area (e.g., American literature; Canadian history; Sociology, etc.). Signs on stairwell doors outline which floors contain which call number ranges. Need help finding your call number? See Access Services staff or contact circ@mta.ca.

I have a citation for a specific journal article. How do I find the article?
Use Journal Finder to determine whether the library has your journal and in which database. For older or journals that may be in print, try the Novanet catalogue as well. Still can't find it? Contact a librarian!

Why can't I find any books/articles on my topic?
It's possible you have stumbled upon a topic that has received little scholarly attention (very new topics, e.g.) or that is too narrowly focused. Other factors to consider include where and how you are searching. Librarians are happy to help you search for resources! Contact us at infodesk@mta.ca or on Live Chat, or contact your subject librarian.

Why isn't the article I want available online?
Not all databases provide full-text content or all volumes and years of journals. In some cases, the library may have a print subscription to the journal/magazine/newspaper you need. Check with a librarian if you are not finding the content you need. You can also place an interlibrary loan request for articles and books not available at Mount Allison.

How do I know which databases to search?
The A-Z List of Databases can be sorted by subject to provide a list of databases that carry content relevant to those subjects. Library Subject Guides provide lists of recommended databases by subject. Librarians are also happy to recommend databases and help with searching.

What is the difference between searching Novanet and searching the databases?
Novanet searches books and other physical materials as well as some -- but not all -- electronic content such as journal articles and e-books. The Library also subscribes to hundreds of databases that contain electronic content such as e-books, journal articles, streaming video, music, newspapers, and more.
Novanet searches many but not all of these databases. In addition, Novanet does not search the full text of articles, and certain database search features and functionality are not available in Novanet. See Which tool should I use?

Where can I get research or citation help?
Librarians are happy to help with research and citation questions. The Library's Research Help pages provide a list of subject librarians with contact information. They also link to Citation Guides with examples from the most commonly used citation styles: APA, Chicago, and MLA. Citation guides also contain information on citing government & legal material and on using the citation tool Zotero. The Library carries up-to-date copies of style manuals and citation guides in its reference collection (main floor).

 

Library Facilities


How do I visit the library during COVID restrictions?
In COVID orange or yellow phases, you can stop in any time during regular library hours and staff will help you find a space on the main, ground, or basement floor. You can also book a seat or room in advance through Book a Seat. All seats are two metres apart. Sanitizing wipes are available to clean your study space before you use it. Masks must be worn when you are moving around the library and whenever you are not eating or drinking. The stacks are closed to browsing, but staff will help you find books and will bring them to you.

Do I have to book a seat or room in advance?
No -- you can book on the spot when you come to either the Music or Main Library. You can also book in advance through Book a Seat. (NOTE: During COVID "red" phases the building is closed to patrons and Book a Seat is unavailable.)

Can community members use the library when COVID restrictions are in place?
Community members can request books through our Library to Go curbside pick-up service; however, booking space in either library is limited to students, faculty, and staff.

How do I book a seat or room in the library?
Use our Book a Seat software to reserve a seat or room. You can book in advance or drop into the library to book on the spot. Seat bookings are for up to six hours and can be booked back-to-back. Group study room bookings are for three hours. (Note: in COVID "red" phases, Book a Seat is unavailable.) Watch a short video about how to book a seat:
Book a Seat video tutorial

 

Do you have group study rooms?
Yes. We have four group study spaces on the Ground Floor (rooms G7, Abbey Road Side A, Abbey Road Side B, and the Microfilm Room). We also have four individual study carrels with doors, and one study room with capacity for one (Room G11). See Book a Seat to reserve rooms and seats.

Do you have a lost and found?
Yes! Contact Access Services at circ@mta.ca or 506-364-2568. See our Lost & Found page for a gallery of photos of some items.

Connecting from Home

How do I access journal articles & databases from home?
Search electronic content as you would from campus in the databases and/or through the Novanet catalogue. When you get a login prompt, use your campus ID (same ID you use for Connect) to log in. Problems? Contact one of the following: infodesk@mta.ca, circ@mta.ca, Live Chat or 364-2568.

How do I read e-books from home?
Search for e-books as you would on campus through either the Novanet catalogue or one of our databases of e-books. When you get a login prompt, use your campus ID (same ID you use for Connect) to log in. Problems? Contact one of the following: infodesk@mta.ca, circ@mta.ca, Live Chat or 364-2568.

I am a community member. Can I access e-books and databases from home?
Due to licencing restrictions, only Mount Allison students, staff and faculty can use databases and e-books from home. In non-COVID times when the building is open to all, anyone is welcome to get access to these resources within the Library. Note: the Public Library provides access to some databases, which are accessible from home. See: New Brunswick Public Libraries Online Databases.

Computers & Equipment

How do I log into a library computer?
Use your campus ID -- the same user name and password you use to log into Connect. Problems? Visit the Access Services desk.

Can I borrow a laptop?
Yes. The Library has several new laptops students can borrow for up to a week, with three renewals possible. Contact Access Services at circ@mta.ca or 364-2568.

How do I print from a laptop?
On your laptop from on or off campus, upload documents to studentprint.mta.ca. You can release print jobs in the Main or Music Library, Jennings, or the Student Centre. Main Library printers are in the Flying Bean Cafe area. No booking is required to visit the Library for printing. See Printers, Photocopiers & Scanners for more information.

How do I print from a library computer?
On any desktop computer in the library, you can print directly from MS Word or other programs (e.g., File > Print). The computers are mapped to printers in the Flying Bean Cafe. You will be given a choice between black-and-white or colour. See Printers, Photocopiers & Scanners for more information. (NOTE: During COVID "red" phases, printing and photocopying services are unavailable because the building is closed.)

Where can I find a scanner or photocopier?
The Flying Bean Cafe area in the R.P. Bell Library has three black-and-white and one colour printer that also act as scanners or photocopiers. Scanning is free. You can drop in to use the scanners/copiers any time the library is open -- no booking is required. Log into the scanners with your student ID card. See Printers, Photocopiers & Scanners for more information. (NOTE: During COVID "red" phases, printing and photocopying services are unavailable because the building is closed.)

Do you have a fax machine?
Yes. We can fax items for students or the public. Some costs may apply. Contact Access Services at circ@mta.ca or 364-2568. (NOTE: faxing services are unavailable when the building is closed due to COVID "red" status.)

I am a guest. Can I print?
Yes. You can e-mail your material to circ@mta.ca and we will print it for you. Printing costs $0.12 per page for black-and-white and $0.65 for colour. We accept cash only. You can also contact the Mount A Bookstore's Print Shop. (NOTE: Library printing and photocopying services are unavailable when the building is closed due to COVID "red" status.)

Do you have a portable whiteboard to lend?
Yes! We also have whiteboard markers and a host of other non-traditional library items that we lend, including calculators, headphones, a chemistry kit and -- in non-COVID times -- blankets. Contact circ@mta.ca or phone 364-2568 to ask about borrowing.

I need to watch a DVD or VHS tape for class. How can I do this?
All computers in the library are equipped with DVD drives. We also have a small television with a VHS player. To book time at a computer to watch a DVD, use or Book a Seat software or stop in to the library to book on the spot. For VHS films, contact circ@mta.ca. We'll set you up with a place to view the film. In non-COVID times, the Library Theatre is also available for large-screen and group viewing.

Do you lend laptop and phone chargers?
Yes. We have Mac laptop chargers and iPhone and Android phone chargers. Inquire at Access Services: circ@mta.ca.